Make every Huntington customer conversation count.
As your institution grows across regions, lines of business, and digital channels, customers need a clear path to the right human—not another handoff.
Coconut helps connect digital intent, banker availability, and branch experiences so more high-value moments turn into prepared conversations.
Trusted by leading financial institutions.
Huntington growth is already in motion. The next opportunity is making every connection easier to act on.
Turn digital intent into the right next step.
Customers may begin in online banking, mobile, search, or on your website.
Give them a clear path to book the right conversation before interest becomes friction.Make every banker interaction more prepared.
Route customers by service, expertise, location, language, channel, or availability.
Capture the right context up front so bankers can spend less time coordinating and more time helping.Connect the bank across lines of business.
Retail, regional, commercial, wealth, mortgage, and other teams should feel like one financial institution.
Make referrals and handoffs warmer by carrying relevant context forward instead of asking customers to start over.Orchestrate demand across the network.
Appointments, walk-ins, availability, and meeting outcomes all tell part of the story.
Bring those signals together to improve access, set clearer expectations, and make better use of banker capacity.
One connected journey, from first click to first meeting.
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Meet customers where they already are.
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Connect each customer to the right banker.
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Keep the banker experience simple.
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Support a phased path to value.
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See more of what is happening across the branch network.
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Carry customer context across the bank.
The cost of a disconnected journey shows up at Huntington before the banker conversation begins.
- Missed appointments
- Longer waits
- Missed revenue opportunities
When customers have to call, wait without clear expectations, repeat themselves across teams, or search for the right person, valuable intent can disappear before it becomes a productive interaction.
Coconut helps connect digital and physical journeys, create warmer paths across lines of business, and give bankers the context and capacity to make every conversation count.
- Connect digital and physical journeys
- Reduce lobby friction
- Create warmer paths to all lines of business
Resources to help connect growth, experience, and banker capacity
- Guide
Turn appointment friction into a measurable business case.
Explore the operational and growth questions behind connected scheduling: where customer intent is lost, how banker time is spent, and what a phased rollout can unlock.
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Build better branch experiences. Create more valuable conversations.
Learn how financial institutions are connecting digital journeys, branch experiences, and human advice without treating any single channel as the whole customer relationship.
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A 389% ROI when branch visits become revenue conversations.
Forrester Consulting studied banks and credit unions using Coconut Software. The composite organization saw $8.8M in net present value and payback in under six months.
Explore the study